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Sr Customer Service Rep - Greensboro

Company Name:
Southern Company
Job Title: Sr. Customer Service Rep
Location: Western Division/Greensboro
THIS IS A ROVING POSITION WORKING TWO DAYS IN GREENSBORO, TWO DAYS IN UNIONTOWN, AND ONE DAY IN DEMOPOLIS.
Summary of Position Duties
The Greensboro Business Office is looking for a highly dependable, self motivated individual who enjoys helping customers and working in a team environment. This position will serve as the initial contact with customers and is responsible for handling all customer transactions in a tactful and courteous manner. Job responsibilities will include, but are not limited to, taking customer payments, processing service order requests, handling customer inquires, resolving billing issues, completing billing adjustments, issuing payment arrangements, and collections of both electric service and merchandise. Additional responsibilities include maintaining daily, weekly and monthly reports as required by Sarbanes Oxley, selling non-core products and services, and supporting appliance sales.
Job Experience and Education
High School diploma or equivalent
Proven customer service experience required
Prior experience working in a Business Office desired
Previous cash handling experience preferred
Computer experience using MS Word and the Windows environment required
Occasional emergency call-out required
Knowledge & Skills
Excellent oral and written communication skills
Ability and willingness to make decisions mutually beneficial to our customers and Company
Ability to work effectively in a team environment
Testing Requirements
EEI Customer Service Representative
Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama.
With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).
We offer a competitive compensation package. Equal Opportunity Employer.
Required Tests: 00061 - EEI Customer Service Rep
Operating Company: Alabama Power Company
State-Region: Alabama-West Alabama
Job Level: Individual Contributor
Job Field: Customer Service
Work Locations: Demopolis Local Office - 205 North Main Street 205 North Main Street Demopolis 36732
Req ID: APC2003374

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