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Customer Service Representative

About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www. westrock. com .

Customer Service Representative - Demopolis, Al

28270 US Hwy 80 West

Demopolis, Alabama, 36732

United States

ACCOUNT REPRESENTATIVE CONSUMER PAPERS

As a member of WestRock's Consumer Papers Account Management team, you will operate as an internal sales resource and as a champion of executing sales and order fulfillment processes efficiently and effectively. As an Account Representative (AR), you will provide essential communication between the business team and its customers in support of the field selling effort.

HOW YOU WILL IMPACT WESTROCK

As an Account Representative for the WestRock team, you will be responsible for determining supply chain solutions and managing the order fulfillment for multiple customers. ARs build effective customer relationships through a proactive service mindset, anticipate customer requirements and determine supply chain solutions to maximize service and minimize costs. As an Account Representative for the WestRock team, you will be responsible for determining supply chain solutions and managing the order fulfillment for multiple customers. ARs build effective customer relationships through a proactive service mindset, anticipate customer requirements and determine supply chain solutions to maximize service and minimize costs.

Coordinate with customer and technical, requirements for product trials for new business as well as quality improvements Coordinate with customer and technical, requirements for product trials for new business as well as quality improvements

Work safely and exhibit WestRock ValuesWork safely and exhibit WestRock Values

Order entry schedule orders to meet customer delivery needsOrder entry schedule orders to meet customer delivery needs

Respond to customer inquiries concerning product availability, pricing and order statusRespond to customer inquiries concerning product availability, pricing and order status

Provide price and availability quotes, and execute fulfillment solutions for customer orders Provide price and availability quotes, and execute fulfillment solutions for customer orders

Communicate with the sales team, manufacturing and technical personnel concerning customer orders/inquiries and issuesCommunicate with the sales team, manufacturing and technical personnel concerning customer orders/inquiries and issues

Coordinate orders with outside source (extrusion/rewind/warehouse)Coordinate orders with outside source (extrusion/rewind/warehouse)

Develop a broad and deep understanding of key customer needs including proactively researching and visiting customersDevelop a broad and deep understanding of key customer needs including proactively researching and visiting customers

Address credit-related issues and disposition of aged inventoryAddress credit-related issues and disposition of aged inventory

Act in accordance with documented procedures to ensure accuracy of work and a positive customer experienceAct in accordance with documented procedures to ensure accuracy of work and a positive customer experience

Provide sales forecast/change information, based upon observation, experience, and direct knowledge of our customersProvide sales forecast/change information, based upon observation, experience, and direct knowledge of our customers

Be the internal advocate for the customer to ensure the customer needs are metBe the internal advocate for the customer to ensure the customer needs are met

Provide insight and suggestions on improving supply chain practices with the goal of improving responsiveness while minimizing system costsProvide insight and suggestions on improving supply chain practices with the goal of improving responsiveness while minimizing system costs

Order entry and schedule pulp dryer / communicate with pulp broker/pulp dryer/shippingOrder entry and schedule pulp dryer / communicate with pulp broker/pulp dryer/shipping

Off grade sales provide available joblot/waste rolls and bales, enter orders set up shipments. Resale of rejected stock from outside sourceOff grade sales provide available joblot/waste rolls and bales, enter orders set up shipments. Resale of rejected stock from outside source

Provide coverage for other AR s in their absenceProvide coverage for other AR s in their absence

WHAT YOU NEED TO SUCCEED

  • Bachelor s degree in Business, Marketing or another related field strongly preferred
  • Experience in Manufacturing Customer Service, Supply Chain, Logistics, Inventory or Business is preferred but not required
  • Professional and articulate communication skills (written and verbal)
  • Ability and desire to work in a fast-paced environment
  • Strong organizational skills and administrative accuracy
  • Sound judgment in decision-making
  • Acts as an agent for change and continuous improvement
  • Self-motivated with positive can do attitude
  • Demonstrated analytical/problem solving ability

Using the paste from word feature, please insert your position content in this field using the WestRock standard posting format which can be found on the HR resource site: https://westrockco. sharepoint. com/sites/HRResourcesite/TA/Source/SitePages/Home. aspx .

Please DO NOT include a header or position title and location and BE SURE TO REMOVE THIS INSTRUCTION TEXT BEFORE POSTING

Sales & Customer Service



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